Priority access to one IT provider who already understands your business environment. Instead of finding a technician every time something breaks, your team has a standing contact who answers first, knows the setup and keeps the small problems from piling up.
Three levels of the same service — the difference is how much recurring assistance your business needs each month.
R2,500 / month
Up to 3 support hours included monthly
Very small teams with occasional IT needs and a simple environment.
R5,500 / month
Up to 6 support hours included monthly
Growing teams with regular support needs across users, devices and Microsoft 365.
R9,500 / month
Up to 10 support hours included monthly
Businesses with a busier environment that want one accountable IT contact.
Monthly support is intended for recurring day-to-day IT assistance. Projects, large migrations, hardware, licences, major recovery work and after-hours support are quoted separately.
| Nobody Priority 3R2,500 / month | Nobody Priority 6R5,500 / month | Nobody Priority 10R9,500 / month | |
|---|---|---|---|
| Intended for | Very small teams with occasional IT needs and a simple environment. | Growing teams with regular support needs across users, devices and Microsoft 365. | Businesses with a busier environment that want one accountable IT contact. |
| Included hours / month | 3 hours | 6 hours | 10 hours |
| Priority level | Priority response during business hours | High-priority response during business hours | Highest-priority response queue |
| Remote coverage | Remote support included; on-site visits quoted separately | Remote support included; scheduled on-site visits where needed | Remote support included; on-site visits prioritised |
| Microsoft 365 & user admin | Basic Microsoft 365 and user administration | Microsoft 365 and user administration included | Full Microsoft 365 and user lifecycle administration |
| Documentation | Core environment details documented | Environment and change documentation maintained | Detailed environment, asset and change documentation |
| Vendor coordination | Vendor coordination on active issues | Vendor and ISP coordination handled for you | Ongoing vendor, ISP and supplier coordination |
| Review frequency | Review on request | Quarterly service review | Monthly technical review and recommendations |
| Additional work | Work beyond included hours is confirmed and quoted first | Work beyond included hours is confirmed and quoted first | Work beyond included hours is confirmed and quoted first |
Recurring day-to-day IT assistance: user problems, Microsoft 365 administration, email, devices, network issues and vendor coordination, up to the included monthly hours.
Additional work is confirmed with you and quoted before it proceeds. Included hours expire monthly and do not roll over.
No. Projects, large migrations, hardware, licences, major recovery work and after-hours support are always quoted separately.
Send a WhatsApp message or enquiry describing your business size and current IT arrangement. Coverage is confirmed in the service agreement before the retainer starts.
Send your company name, number of users and current IT arrangement and we will recommend a suitable starting point.